I hired a wheelchair for my husband while we waited for NDIS approval to buy one. It was $50 a fortnight, taken via direct debit from my credit card.On November 16th I cancelled the direct debit as we got the new wheelchair. Asked them to check that it was cancelled.On November 22nd $50 was taken from my credit card which made it overdraw.Numerous phone calls and emails, and it is now December 4th - I am still waiting for my refund. Had the apology and the promise that an extra $50 would be added to make up for the inconvenience.Now I've been asked for my bank details because apparently my credit card details were removed - so does that mean they don't have the original hire document.... with all my credit card details?? And they apparently only process payments on Thursdays so MORE time to wait. Absolutely unacceptable. I am beyond frustrated and angry - not my mistake, I did everything right.
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
