Been trying to hire equipment, literally ILS just need to take my money and provide the hire service. Their entire customer service team has been unavailable for 2 days, when I call I can't even wait on hold as it directs to "this voicemail inbox is full" message and tells me to have a good day before disconnecting me. I've called multiple ILS offices for assistance and no one knows where the customer service team is or who is authorised to take my money and do the service (literally, I just want them take my money, isn't that the core function of a business?). This company shouldn't be allowed to work with disabled people who need this equipment. Someone answer your damn phone.
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
