Take my advice everyone, do not deal with this Company. Ordered my 90 years old dad the Electric Mayfair recliner chair middle of October. Paid full amount on the spot. Operator said we would receive confirmation via email that day. Never received the email and 2 weeks went by and NO CHAIR. Rang the company and they had no record of the chair being ordered, but they took our money. After numerous phone calls and dealings with that many different people they finally found the invoice. Now the chair is "in transit". Another 2 weeks go buy and NO CHAIR! Then all of a sudden they have the chair in Hoppers Crossing Branch. The chair gets delivered. Well the chair is not what we ordered and to top it all off is dirty and has been used. Maintenance man at the Aged Care Facility was quite shocked to say the least. After numerous phone calls again and alot of stress on my mum and dad we get a full refund and the second hand, soiled chair that they thought would be acceptable to my father is returned to the shop. NEVER, NEVER, NEVER ever would I recommend this Company to anyone, they should never be allowed to operate!!!!
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
