Bought a 2 in1 walker wheelchair from lane Cove, footrest broke after 2 days, emailed issue with pictures to showroom,Response from showroom was sent issue to service team. Tried following up status, two separate ppl replied with same note, issue with service team.Called service team, advised I am in queue, no clear advice on when would be resolved.On the meantime I have an unusable wheel chair limiting access.This is not good enough, I even suggested I pay for a replacement until issue resolved.
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
