I hired several pieces of equipment from ILS, the equipment was of a good standard, but the office staff service is chaotic, there seems no way to tell what equipment was returned. My bank account was randomly debited with $909.35 without notice and no paperwork was supplied. Pick ups do not happen when scheduled and it is only I found one of the director's mobile number I have gotten anything done promptly. The auto voice system is absolutely hopeless, why do I care I am connected to mail box 12345? It means nothing to a customer. When you ring the 1300 number, your call can go anywhere and all they do is pass out the Lane Cove number. One girl said "I can't talk, I'll call you back". I wasn't ringing for a chat. Of course there was no return call as she didn't take my number and just hung up. So to recap, if you can go anywhere else, do it.
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
