Our royal medical travel lite power chair that cost $4,814.89 was bought for our mother who is over 100 years old. We don't use a lot but have had it for about a year and 7 months the controller has never worked properly since we got it. Now it doesn't turn on at all its still under warranty. We rang up on the 15th of May service bloke came out on the 16th said it could be controller or main board he didn't have spare on him to check so he was ordering a new one be here in a couple of days. It is now the 27th of may we haven't heard anything from him. So I rang back got put through to dee why . Girl named Alex answered I had to repeat spelling of name she told me that the tec guy no longer works for them and nothing has been ordered she then informs me part is not under warranty but she will be back in a minute, 21 minutes later I get hung up on and she doesn't call me back. I recall waiting another 10 minutes and she answered again. Tells me she didn't hang up. The phone disconnected. She then goes on about short staff and tech no longer with them. I asked when will she find out she said its up to the manufacturer I said not good enough. I asked for head office number and I was told I'm not allowed to give you that number I said why she said because I'm not. So she gave me a email number. This is not good enough. I'm thinking of taking this to court to get all our money refunded because this is not a very good service. To many excuses and they leave you hanging to the warranty runs out. Where is the exceptional service that continues beyond your purchase with product warranties and ongoing support from qualified technicians for servicing and repairs that you say in your ads. We haven't received any of that. I'm hoping that someone will get back to me tomorrow before we take things further. This is a disgrace to our elderly and our loved one's.
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
