The worst experience ever. I had to go there after surgery following an injury. I’m young and healthy otherwise. I went there on my home after hospital while in a lot of pain, because I urgently needed aids for the toilet and shower. I found online that they offered them for rental for a reasonable price. After going through the stock and selecting what I needed I went to pay, and the 2 items came to $500. I said I wanted to hire, not buy, and only then they told me if I want to hire I will have to wait 5-7 days for delivery. Even though they had the stock right there! I felt I had no choice because I can’t not shower or use the toilet for 5-7 days. They prey on people at their weakest! I wasn’t sure the toilet aid would fit, so I said that when we get home we’ll see if it fits, and if not we’ll be back in 30 minutes to get a smaller frame. They said they don’t do exchanges or refunds! What??? I’m not even sure that’s legal, and it’s definitely bad service. I was in so much pain and just wanted to get home, so I paid the overpriced $500 for 2 basic items, and left with a bad taste in my mouth. If you have a choice, choose anywhere else!!! Absolutely horrible company
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
