CONFIGURA RECLINER LIFT CHAIRDO NOT BUY! Abolute waste of money. Cost $4000!Problems1.The fabric almost disintegrates after 3 years.The manufaturer knows this which is why they only offer 2 year waranty.2. The chair makes a very loud groaning noise (which actually sounds like someone is passing wind) when the recliner is going up and down. Very embarassing if you are on the phone!3. The stuffing in the pillows is hard to get to a comfortable level.4. The back pillows dont seem to fit the chair frame properlyNone of the above issues were obvious on the chair in the showroom.I emailed the manufacturer (Enable Life Care) and the supplier to me (ILS-Independent Living Specialists), and received the following response from Enable Life Care (manufacturer)....."The Vapour Permeable material on the top of the armrests, seat cover, and backrest pillows is prone to wear and tear. Replacement parts are available."I responded......"Thank you for your prompt reply.If it is a well known fact this fabric only lasts a short time it should be made clear to the customer prior to purchase and stipulated in your brochures for honesty and transparency.I never would have bought this if it meant my mother had to continually replace it! I feel like this is another example of taking advantage of the elderly and disabled.I will be active on social media and via online product reviews to ensure other people aren't misled like I have been."After leaving a voicemail message and emailing ILS I received no response. 2 weeks later I phoned once again and my call went through to the service centre voicemail. I immediately called back on the sales line and not surprisingly, the call was answered. Just goes to show they are not interested in after sales service.Unfortunately they referred back to the manufacturer and I received the same response.I am now waiting for a quote for cost of repairing the chair (which I will not be doing).
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
