I’d rate 1 star if I could. Do not purchase from this company. ESPECIALLY mobility devices that require repair or servicing. I purchased a wheelchair with power assist from them a few years ago. Every time I need a repair or am due for a service it takes weeks to get in contact and sometimes they take months to actually get the job done.Recently, my power assist stopped charging and my right brake bent and will not actually work. So I am having to manually push and only use 1 brake. I have been calling and emailing for 2 MONTHS and when I do manage to get a response they say they’ll call back then don’t. Awful company and TERRIBLE customer service. I don’t understand why they are so trusted by NDIS. This company should be shut down.
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Independent Living Specialists are Australia’s largest retailer of homecare mobility equipment. We empower our clients to live more independently. At whatever stage of life you meet us, we will find mobility solutions to keep you moving through life.
We are Australia’s number 1 retailer in homecare mobility and physiotherapy equipment. For more than 16 years, ILS has provided innovative mobility solutions and exceptional customer service across more than 60 retail stores in four states – New South Wales, Queensland, Victoria and South Australia, with more stores to come.See more
