We all have problems and as I was very out of practice with embroidery being away for over 10 years. I reached out to get a design digitized. after 2 trys one came back in EXP other never sent a design. I was very cautious. Then came Image2emb. Harry digitized my design in the format that runs on my machine without conversion. when there was a bit of an issue he corrected it free and had to me in 2 days.
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I2E converts any image manually into DST, PES, HUS, DSB, EXP, JEF, and 100+ more embroidery file formats for digitizing.