I bought Imigrata’s “Full Support” (two payments). I ended up doing almost everything myself; from them I got just a couple of documents and the visa appointment. The contract says the second payment is due before starting Stage 2. Yet the day before my visa submission — when everything was already prepared — they invoiced Stage 2 and claimed it had already started because of a short prep call, while Stage 1 wasn’t even finished (NIF still pending). Given my uncertain case (my residence permit was close to expiring), I wasn’t ready to prepay for Stage 2 that I might not even need if the visa were refused. When I declined, they began demanding payment, threatened me with “Portuguese lawyers” (despite the contract’s Georgia, USA jurisdiction), and later sent a unilateral termination — without completing Stage 1.I submitted my visa application on Sep 19, had my consular interview on Oct 1, and was waiting for the decision. Later I called the consulate to check status and was shocked to learn my application had been canceled back on Sep 26 from the e-Visa account email they controlled. The embassy shared the message they received — written as if by me and even starting with “Hello! My name is Maksim Alekseenko…”. I never wrote or authorized this; they impersonated me to cancel my case.This wrecked my plans for the next year: I now have to renew my current residence permit first and only then reapply. That’s why this felt especially harmful and, in my view, vindictive. They present themselves as helping people relocate; in my case they did the opposite. I paid, received minimal value, and ended up with a canceled application I never asked to cancel. Strongly recommend avoiding this company.------Update after the company’s reply:1. "We contacted the consulate for him." – Not true. I contacted the consulate myself (multiple times).2. "Urgent work in 10 days." – They began their part only after I had prepared and sent all my documents. Most of the rush was on me. They told me to get a criminal record with an apostille; I would not have had time to obtain it, and they didn’t seem concerned. I checked with the consulate and learned the apostille wasn’t required.3. "Free consultations." – I paid €49 for the first consultation. Later they offered to refund that fee in exchange for posting a review, which is generally against review-platform rules — this is why so many of their reviews are about the first consultation.4. "He ignored us / breached the contract." – I replied promptly. The contract puts payment 2 before starting Stage 2; Stage 1 wasn’t complete (NIF), and I was never warned in advance that Stage 2 had "started". After several days of messages disputing this, they sent a unilateral termination presented as retroactive.5. "We discontinued services, including cancellation." – The consular appointment belonged to Stage 1, which was paid. They canceled an already paid action and impersonated me to do it — in my view, that’s unlawful.6. "Jurisdiction / accountability." – They operate via a U.S. entity while selling EU relocation. In my view, this setup appears designed to avoid potential EU court actions and accountability.
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