Shocking service at Imoova Montreal — never againOur experience with Imoova’s Montreal pickup office was absolutely appalling. We followed every pre-check-in instruction and arrived on time, yet were left waiting over two hours with no explanation. Staff wandered around with zero urgency, brushed us off when we tried to ask for help, and were openly rude and dismissive.When they finally got to us, they had forgotten both our linen and kitchen kits. It took another 20 minutes for them to put these together — still missing basics like pillows, fry pans and other basic items. There was no respect for our time despite us arriving at the pre-scheduled time, after a full day of travel. Because of their delays, we lost precious time and had to cut short several stops on our trip.To make matters worse, the GPS, USB ports, Bluetooth, and air-conditioning all failed. When I expressed frustration, one staff member told me to “just breathe — you need to breathe.” Completely unprofessional.The whole experience was disorganised, arrogant, and disrespectful. I will never book an Imoova where I have to deal with Montreal ever again.In stark contrast, the Orlando drop-off team were fantastic — fast, polite, and efficient. Montreal could learn a lot from them.
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Imoova are the world’s largest car & motorhome relocation company. We offer amazing road trip deals that allow you to book a car, campervan or motorhome for less than the cost of a cup of coffee a day.
