Failures with high anxiety crate in various places. Initially they shipped replacement parts (hope you know your way around a rivet gun) and it was OK. Then had repeat failure on same part and even the side of the kennel. They refused to admit the grooved and exposed metal was an issue (it's almost serrated!) and then shipped me a replacement cover for the repeat failure component. They shipped it incorrectly classified with a retail value and will cost me $60 to accept delivery. They refused to correct the issue - would have taken them no more than a call to DHL to revise the customs doc.From DHL:"Sure we will wait for the update and once the import duties are cancelled we will send this out for delivery.Please feel free to reach back for any further assistance.Thank you for choosing DHL."Impact just said they couldn't do it, and that I should have paid for shipping (of this tiny lightweight metal piece under warranty) so I should just suck it up and pay the government the customs charges to import an item with a declared retail value - 100% incorrect on a warranty replacement, and making me go out of pocket to fix their mistake.Mediocre product performance backed by poor customer support. I tried repeatedly to politely get their help. Would not purchase another or recommend.
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Your Dog is a loving member of your family and Impact Dog Crates takes pride in building American made aluminum dog crates that are safe, strong, and secure.