Context:They called, made their pitch for an urgent requirement, and enrolled me into a monthly subscription while I clearly stated I wanted to do a 1 time donation. Have already been billed twice without my consent.Main issue: Impossible to contact and cancel, especially as an NRI. Highlights below-+Can't login from a Laptop browser (first screen will require mobile number with OTP, next screen is registration, regisration wont go through and will ask you to login via email, but no option to login with my email anywhere)+Can only login after downloading the app and using the email login option+After locating my subscription, in order to 'manage' and cancel, the app abruptly crashes, by design, all the time. It works seamlessly to add new subscriptions.+Their helpline/contact number is only reachable from India, not abroad+There's an option to raise a concern on the website, but it needs a mandatory India mobile number to lodge a ticket+There's an email option, which I did use to contact them. No response ever.Only contact is through whatsapp with the person who called me to get my donation. After pursuing him for a few days incessantly I was able to get this cancelled from their back end.Do not become a donor to this platform as their practices are dodgy and unethical. Their self-serve options on the website and the app, seem to be deliberately rigged for donors to not be able manage their subscriptions.
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