Absolutely horrific company. Do NOT use.We spent £1000 on promotional products with them & paid over £200 for guaranteed delivery dates.The products DID NOT arrive on the guaranteed date... in fact they had not even been put into production!!Instead of cancelling the order like I asked (before it had cost them any money in resources or materials), they proceeded to put my order into production LATE and sent me a default tracking email detailing when the products would arrive... you guessed it, LATE!! The best of it is... they've only offered me a 5% refund!!! It should be a FULL refund considering we can no longer use the products due to their mistake!!Furthermore, they would NOT offer me any kind of refund on shipping costs?!?! Despite the fact THEY didn't meet the guaranteed delivery date!Absolutely shocking business model, company and customer service.Oh, and to top it all off, the 'managers' of the company are never there to speak to... allegedley.
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