IF there were negative stars that's what I would rate. This company have been more than just incompetent and useless, they are unprofessional money-grabbing liars. The saga began in the autumn when they came to fit the insulation. They came and changed all my extractor fans to ones that are permanently on to prevent a build up of moisture once the insulation is in place. All good with that. However, one of their hands had not spoken to the other and when they turned up to fit it, this contractor did not know there needed to be an extraction first. Without the extraction it would cause terrible problems for me down the line. Luckily I knew, so the insulation was delayed. That was in Novermber, and we are now at the end of March. The extractor fans work fine. They extract on a 24/7 basis every last particle of heat from my house. Over the winter with the heating AND a woodburner going at the same time I was just about able to get it up to 16 degrees. Most of the time it was 13 degrees. So I have been paying to heat the outdoors, which is neither good for me or the environment. I now have a house considerably colder than when they started, and I see no attempt from them to sort it out. I call them regularly. They tell me they are unable to get through to their contractor. I mean how useless do you have to be to have the people you employ not to talk to you. For 4 months. Either that, or they are just plain lying. Make your own mind up. But this is taxpayer money that is being used. This company is being financed by the government to do a job, and they do not seem capable of doing that.
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