Absolutely shocking what these have put me through!!! Solar system installed and next day when it woke up it tripped my house electrics, I put them back on and same thing again next day, called the electrician out and he came back and changed a few things. Then no problems for a while until 13 days ago when it tripped the house again. I put my electrics back on but the boiler would no longer work, I had British gas and my home insurance emergency cover out to look at the boiler, they both said the solar system must be wired wrong and couldn't fix the boiler. I called installeasy and told them what had happened and emphasized the fact I am disabled and their errors meant I had no heating or hot water which I need for one of my disabilities to regulate my body temperature or it can turn serious fast. They said they would call me back, over 24 hours passed and nothing so I complained to their regulatory body (NAPIT) who again contacted them on my behalf and told them they must resolve it within 24hours due to the health risks it posed for me. I heard absolutely nothing and my body core temperature dropped to an unsafe level causing other dangerous side effects, i couldnt risk being hospitalised and have kids to think about so I went to one of these companies that fit boilers the next day and took out a loan so my house was quickly safe to live in again, they fit a new boiler and told me to leave the solar system off. Turns out my house wasn't suitable to have a solar system fitted and this would've been picked up on had this company actually had have waited and let the professional surveyor company come round and check my property first, (I was oblivious that was meant to have been done until a month after the solar system had been fitted and i got the call from the external company that has to check your homes suitability for a solar system first!)I eventually got a call from improveasy over a week after originally making them aware i was without heating and hot water due to their failures, i advised i had to buy a new boiler and turn the solar system off, they said the electrical manager would phone me back. A few hours later I got a call to say the electrical manager is away and will pick this up and get back to me first thing when he's back in 5 days. That is today and it's late evening and what a surprise I have had no phone call!!! So they have caused me so much stress and nearly £2000 debt to just put my home back into the condition it was before they quickly and bodge jobbed a solar system into my house that won't even work atall now!!!!!
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Making homes warmer, greener, and more cost-effective since 2011. From solar panels to heat pumps, with funding options and a full 360° service, Improveasy makes energy upgrades simple.
