Review concerns both ImprovEasy and InstallEasy. Shambolic from start to finish (though not at the finish yet as Air Source Heat Pump (ASHP) heating is broken again with a second ceiling damaging leak).- Almost 18 months between first contact and the work beginning. Some of this time was due to circumstances beyond their control, but a lot of it was not.- Months between payment and being given a start date, even then it was only because I wrote to the CEO.- Me: "Will the heating be in before Christmas?"Them "Definitely".Installation was done the following March/April.- In house communication between departments seems practically non-existent.- Numerous instances of being promised someone will turn up or work will begin on a specific day, only to be sat at home all day with no one turning up and calls being unanswered.- Internal Wall Insulation team seemed to have no idea what the survey said.- ASHP team eventually turn up and say that the pump can't go where the surveyor said it would go.- Pipe leak within days of installation, to be fair it was repaired very quickly. 2nd pipe leak a few weeks after installation, still waiting for a repair despite being given 2 dates when someone would fix it. The first was cancelled on the day, the second they just didn't turn up and didn't call.- Much more but can't be bothered to type it right now - they've wasted enough of my time.
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Making homes warmer, greener, and more cost-effective since 2011. From solar panels to heat pumps, with funding options and a full 360° service, Improveasy makes energy upgrades simple.
