Initially we were introduced to the company salesman, Sean Mooney. Who promised us that we would be able to offer all sorts of financial packages to our customers. The rates would be low. Most of what he said was complete lies. They only allow you to offer 1 finance option to a customer. So you were chained to 1. So if your plan was 0% interest and the customer wanted BNPL this was actually not possible. Second we were never told of the companies retention fee. They hold on to up to 10% of your balance until you have put through a certain number of orders with them. Third they never mentioned that you are charged £199 if you send an application to a customer and its not filled out on time. All to get you to do a very lengthy and time consuming application process so they have you over a barrel at this point. When offering finance to our customers we were also never told of the huge amount of content, signatures and information needed before they will pay out on completion. No training is provided on this or warning. So you are left wondering along with the customer what is actually happening and they will hold on to every penny until multiple checks are done. Best part is as I haven't used them since January. They have wrote to me informing me that they are terminating my contract with them due to inactivity.Only thing that garners this company a star is Lesley Shaw who handled my numerous complaints really professionally. Blessing in disguise. Avoid this company at all costs. Having worked with Finance providers like Ikano and the Sherman group you as a company have much better options available to you. We were stung badly.
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