*APPALLING SERVICE. DO NOT USE.*They have changed from Elite to The Improveeasy Group.Their staff turn over seems very frequent too, so they must be an utter delight to work for! Currently appointed a solicitor, just need to collate all info and await telephone calls logs from the company. If not (which they won't), I'll use the ones I have recorded myself. Boiler fitted May 2021 and what a disgrace that was. That's putting it nicely.I have a daughter with a disability so I expect things to be in safe, working order and to have minimal damage around the house. All receipts have been put together of the damage I've paid to correct what I can afford through my own pocket, and the tradesmen who has sorted these (who do not work for Elite) have said they will write me a letter stating how poor and dangerous the boiler was prior to them looking at it. This was when I had my boiler serviced the other month. Over 70 phone calls to Elite, and at least 30 emails. Only 2 acted on (... only just!). I could name all the staffs names, but I won't do for legal reasons. The issues below were down to the poor boiler installation. I called and they sent someone round regarding some of the issues - but only one issues out of then all(water leak) was fixed. It was only fixed because I had to pay someone else to disgnose the leak. *** Andy (I presume their handy man) has been and has fixed the leaking pipe in my bedroom where my old boiler tank was (after water damage/ plaster peeling/ mould gathering). My sink is damaged during boiler installation. The actual inside of the sink has popped up, not the whole basin itself. So I could lift my sink out and there be a big hole with the draining board and taps still installed.Andy resealed the sink baskn with a clean sealant underneath and ontop. It's leaking as it's peels when washing and has began to go green mouldy. I can't put anything under my sink because it is warping the wood and making the tin cans for cleaning rusty. He neatened some wires that were left loose in the kitchen from the guys who fitted the boiler. (My Dad's an electrician and was shocked at them leaving the wires as they were near the sink and oven hob)I replace the towels under the sink, but it's expanded the laminate wood. New flooring in the kitchen will be needed. My bedroom carpet has 2 big burn marks and stained where they must've used a heated machine to put pipes together.I asked about the damage to the carpet; the white splodges, and several circular burn marks. Andy said he can't do anything about that and advised me to contact Elite. Laughable. The large water mark, lines of water, and cracks in the plaster board from the leak.I sorted this water damage out and cracks myself but again, the materials are coming out if my own pocket. It won't cost a fortune for the materials, but is besides the point.I've already spent £125 on the diagnostic for the leak with a separate tradesman who doesn't work for Elite. He commented that they'd have known there was. A leak when fusing the pipes together. The funnel (?) At the top of the boiler wasn't fitted correctly.Outside pipes needed more insulation. Brickwork and dust left in the garden. My storage cabinet outside was used as a ladder, despite there being a ladder that I LET THEM USE!! The storage cabinet has a dint in it. When having my service last month , the guy who came said that they'd fitted the wrong fuse, so put a new one in, he also said that the copper pipework he had fitted was too small, therefore I'm using more gas, and the pressure isn't good.He said he will write me a letter when my solitors papers come through to back up my statement, as will the other guy who diagnosed the leak before Andy from Elite came to look at it. *** Please avoid. I went with this company because they had the scheme to have boilers fitted cheaper. Taking a loan out and going with a proper company would've made more sense now. Luckily for me. I took pictures of all pipework and kitchen surrounds before the work was done, and made sure all paperwork signed for by the DECENT tradesmen that came to help me.
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