So I honestly don’t know where to start. I wish I had avoided this company and had nothing to do with them. I had a boiler replacement on government grant system last November. I had to contribute £900. Had a survey . All seemed very friendly. My worst nightmare was letting them do the job. First problem was the electrician. Tim. He says he’s the only one in the company and in the end I dreaded him coming in. The spur for my old boiler was behind a tile. This had to be removed. He refused so he quickly ran a new Spur of this without actually doing the job properly. This was fitted by previous owner of property. So when he left I have regularly had to wiggle the wire to get any heating. Ridiculous. He refused to repair this and took 4 weeks to actually be coaxed into doing it and I had to sign to say if he damaged the tiles it’s not he’s problem. I thought that was it. But no. I have now spent 2 months trying to sort out the low water problem with the boiler. Constant f1 failure and having to top water up. I think I’ve spoken to everyone in this company. I never get a call back. Never speak to any plumbers or electricians. I don’t actually get past reception. Yesterday the girl answering the phone had a email response from the remedial team (whoever they are). To say f1 not there problem nothing to do with them. I am seriously at the end of my tether. I used the last of my savings for this. To ensure my home was efficient. Using the government scheme. I’m depressed , tearful and do feel if I wasn’t a woman on my own this would not happen. My daughter is emergency ambulance crew. Coming home she needs a shower etc and the amount of times she’s come home late with no hot water is ridiculous, . Bearing in mind my previous boiler in the 3 years I’ve lived here did not have any leak or lack of water at all. I purely changed the boiler thinking of efficiency and cost . So now I googled this problem and it is an issue with the boiler and is actually down to this company. The boiler is not fit for purpose . The boiler is no good. I’ve begged them to take it away , refund my money and let me start again. All falls on deaf ears. And I still haven’t had a call back. Please avoid this company. The stress, anxiety is just too much. I’ve now gone to the ombudsman and Martin Lewis and citizens advice but I know this is a very long process and I still have a big problem with this boiler .
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