improveasy.com

Lots of things to sort out

Another update: October 27thHad a water leak after using the boiler and resetting the pressure valve - someone got in touch straight away and soon after that the engineer got in touch and we went through a discussion/series of questions about where the water was coming from - looks like a radiator leak. This is not included in their work so Hopefully’Homeserve’ will be able to sort this for me.I’veUpdated Saturday 4th October:I have updated the review stars once again Joe, the engineer, returned at 9am this Saturday, reframing the bath, fixing and tiling it and even replaced the bath and sink taps which were unrelated but just needed doing. He took several hours making sure this was right and showed care and attention to detail, and I appreciate him coming out on a Saturday morning to do this. Thank goodness for trust pilot reviews though as apparently they unfairly blamed him and I’m not sure what would have been done by Improveasy, had I not ‘kicked up a fuss’.Carly from the customer experience team has also been very good in emailing details assuring me that I was being listened to and what to expect at each stage. Updated 1st October I have updated stars as the customer experience team have been in touch and the Installer came out and checked the bath, saying that the wooden framework had rotted under the bath and the bath came away from wall and tiles were cracked at same time and it was unrelated to any installation work done. I will update after Saturday. He told me that the gas cylinder is not normally removed from the chimney when the back boiler is removed and that this is a separate job. Updated 30th September The photos I sent to a lady (whose name I’ve been asked to remove) (and then presumably forwarded to the remedial section of Improveasy) were sent back to me by a man (whose name I’ve been asked to remove) saying this is how the bath already was!He attempted to convince me into backing down and saying that it was already like this After qualifying for eco 4 scheme, I eventually got an install date (after chasing them up about paperwork etc and quite a few delays ) and’Ideal Logic boiler’ with ‘secure smart controls’ was installed in one day rather than the suggested two. The boilers been fine, there was no fault on the boiler or install, just apparently there was an issue due to air pressure, but Ideal Heating still had to reset this and put another circuit board in anyway and so I had to take an unpaid day off work to be in for this. I got the chimney swept after the back boiler was removed and the chimney sweep said they’ve left a gas cylinder tube in when they should have removed this when the removed the back boiler, so now there’s the additional cost of getting someone to remove this first before the chimney can be safely used again but Improveasy have explained that this is a separate job and they don’t remove these which I suppose is fair enough 🤷‍♀️I’m thankful that Jo replaced taps on my kitchen sink and on my bath but he also said he tried to replace the other taps on bayhroom sink and Ivansee where he’s tried - because there was water leaking from the base of the tap now. It’s like he moved the tap forward or back and it’s just flowing out of the bottom now without the sealant

Date of experience: Sep 29, 2025