I bought a 200 dollar card back in July 2025 .called them because I opened the card up was on the phone with bell at the time I opened the card I gave bell the card number and what they needed to take payment from the card I had a bell bill to pay of $170.00 the bell representative said that the card was declined I was shocked and demanded they try again cause I just bought the card best buy drove about 15 miles to my home and called bell and opened the card just as soon as I got home so I new it couldn't of been declined but has them try it again and then a lower amount but no it would not work got vanilla got incomm on the phone to learn it was hacked by tick tock video and 2 other payments all together $140 was taken so they locked the card so no other payments would be taken and said I had to go threw the Freud department witch would take up to 90 days from July and I have not heared nothing from them to this day since July. so any ways thought I'd try them again bought a 100 dollar visa today payed my mobile account with the card it was 45 dollars and then 1 hour later went to order a pizza the card that should of had 55 more left to spend the pizza was $26.00 so I called them and was told they froze the $55 dollars because they thought it was compromised and for my protection was seized by the company and for my protection that they send out a card for the remaining balance that would take up to 45 days and was told could be longer since there is a mail strike so when the mail strike ends when ever that will be I will receive the new card 45 days after the strike ends got extremely frustreighted with the company because and asked about the 200 dollar card while I was already on the phone was asking about how the investigation was going on the card that I bought in July for 200 whilebiness done complaining about the 100 dollar card I bought wanted to see how it was going and she told me since I updated my address with them that it would be up to another 90 more days for the desputed 200 dollar card to be investigated so apparently I won't have my money back no if there doing anything to repair this problem or pay me back or to resolve me being freuded I am so done I can only say I never buy another card from vanilla or poker or anything that is from this company I can imagine how much money they make not from the cards being purchased but just by then freezing cards and no one claims them because we can't do anything about it I am scammed again n not nothing I have tried works and there's no one I can talk to but over seas people that say same thing everytime they say it's still pending I'll probley die before I get an answer or money back . Don't buy stay away from this company please I'm trying to save you your cash .
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InComm Payments is an innovative global payments technology provider. Leveraging dynamic technology and proven expertise, InComm Payments delivers enhanced end-to-end payment platforms and emerging financial technology solutions through a single integration, helping businesses grow across a wide range of industries including retail, healthcare, tolling & transit, incentives, mobile payments, digital currencies and financial services. By enabling omnichannel connections and alternative payment options to an ever-expanding consumer base in an increasingly digital ecosystem, InComm Payments creates seamless and valuable commerce experiences across the globe. With three decades of experience, over 525,000 points of retail and online distribution, 412 global patents and a presence in more than 40 countries, InComm Payments leads the payments industry from its headquarters in Atlanta, Ga. Learn more at www.InCommPayments.com. See more