My experience was terrible. We received a rewards card in early January 2025. In May, I wanted to use the card, but couldn't recall how much the card was worth and so I called the company's customer service office. I was told that the card was on hold for 2 or 3 questionable transactions. In speaking with the CS agent, I immediately discovered that those charges occurred before the card was even in our possession. The agent explained how to dispute the charges and I proceeded with the required action immediately. Today, 3 months after filing the dispute, I received a letter rejecting our request. The reason given: we waited too long to file the claim. But, I am not sure how I was supposed to recognize that I needed to file a dispute, since we had not even used the card at that point. I certainly won't respond to any future offers that feature a rewards card funded by Incomm.
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InComm Payments is an innovative global payments technology provider. Leveraging dynamic technology and proven expertise, InComm Payments delivers enhanced end-to-end payment platforms and emerging financial technology solutions through a single integration, helping businesses grow across a wide range of industries including retail, healthcare, tolling & transit, incentives, mobile payments, digital currencies and financial services. By enabling omnichannel connections and alternative payment options to an ever-expanding consumer base in an increasingly digital ecosystem, InComm Payments creates seamless and valuable commerce experiences across the globe. With three decades of experience, over 525,000 points of retail and online distribution, 412 global patents and a presence in more than 40 countries, InComm Payments leads the payments industry from its headquarters in Atlanta, Ga. Learn more at www.InCommPayments.com. See more