I received a $200 Vanilla PrePaid gift card and when I went to use it at the store realized that the expiry date had passed. I called the number on the card and spoke to someone at Incomm and they told me no problem we will mail you a new card. They asked for my full name, address, date of birth and numbers on my existing card.... After 6 weeks I did not receive replacement cardand called them again. they had all my previous info I provided and assured me I will be receiving card shortly. After another 3 weeks I called again and they informed me that the replacement card they had mailed me no longer has funds on it because they were used. I explained that I never received card - I now had to register a case dispute to try and recover the funds that someone used on the card that was re-issued to me and that I never used. I honestly feel that every time I call to follow up that they know they are scamming me. After 3 months of waiting for my case dispute to be reviewed they sent me a very unofficial looking email that states they could only re-imburse me $55.00 at this time. By some miracle I received the card in the mail, BUT once I tried to activate it, it was not working. I called again, person told me don't worry, card will work. With very little confidence I attempted to use the card for a purchase and it did not go through. I called them again and for 1 hour they were transferring me to other assistants and eventually they dropped the call. How is this happening, this company is a total fake and there is no way out of this vicious cycle of taking advantage of cardholders.
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InComm Payments is an innovative global payments technology provider. Leveraging dynamic technology and proven expertise, InComm Payments delivers enhanced end-to-end payment platforms and emerging financial technology solutions through a single integration, helping businesses grow across a wide range of industries including retail, healthcare, tolling & transit, incentives, mobile payments, digital currencies and financial services. By enabling omnichannel connections and alternative payment options to an ever-expanding consumer base in an increasingly digital ecosystem, InComm Payments creates seamless and valuable commerce experiences across the globe. With three decades of experience, over 525,000 points of retail and online distribution, 412 global patents and a presence in more than 40 countries, InComm Payments leads the payments industry from its headquarters in Atlanta, Ga. Learn more at www.InCommPayments.com. See more