I have active investment portfolios across multiple platforms, both regulated and unregulated. I have passed 11 KYC processes and, for higher-value transactions, have provided Source of Funds evidence when requested (always satisfactorily), filled in countless questionnaires and assessments.Indemo’s onboarding is unacceptable, even from the perspective of someone with compliance experience. They requested information that felt as invasive as possible: they rejected the occupation I selected from their own dropdown (the closest available option) and then asked for my LinkedIn profile and a CV.I am fully willing to provide any AML/KYC documentation that is legitimately required once transactions take place. In this case, I had not even attempted to deposit anything.What is worse: after I requested account deletion, they replied only to say they “acknowledge” that I “refused to cooperate,” with no acknowledgment of my deletion request. This reads like unlawful data collection, and given how they operate, I am not comfortable with a company behaving like this refusing to delete my KYC data. Shameful, literally no other platform I use asks for this at onboarding.UPDATE 2 weeks later: They did not delete my account violating GDPR article 17. No answer to my request either. Here they claim that they communicated, they didn't. Scammers.
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