This must be quite honestly the most intellectually lacking company I've ever had the misfortune of dealing with.After weeks of emailing and struggling to get any assistance with a potentially lost item in a driver's car, this company asks again for the ride details, which I share openly. They stated they would reach out to the driver about the LOST item and ask him to contact me.The driver then reached out to me, only to share that the company had accused him of theft, saying that I logged a complaint. They threatened this poor man, who was an amazing driver, and I gave him a 5-star rating and a 25% tip.The poor administration and communication of InDrive from the South African office, is one of the most pathetic service delivery I've ever experienced.Do yourselves a favour and pay R30 - R60 more for another service and steer clear of these ***********s.
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inDrive (formerly inDriver) is a global ride-hailing and ride-sharing platform with over 400 million app downloads, operating in 1,065 cities across 48 countries.
We offer a modern, flexible alternative to traditional taxi services, connecting passengers and drivers directly through a marketplace model. Unlike standard taxi apps, inDrive allows passengers to suggest their own fare, choose drivers based on ratings, car model, arrival time and trip history, and view full driver details before confirming a ride.
inDrive provides fair and competitive pricing with no hidden taxi surcharges caused by traffic or weather conditions. Safety features include verified driver profiles with name, car model and license plate, real-time ride tracking, “Share Your Ride” functionality, and 24/7 in-app support.
Passengers can also add custom ride preferences such as traveling with a pet, carrying luggage, or needing extra space — all visible to drivers before accepting the trip.
For drivers, inDrive is a flexible alternative to traditional taxi work, offering more control and earning opportunities. Drivers can view trip details and passenger destinations in advance, choose which rides to accept, and suggest their own price or decline requests without penalties. The platform also maintains low service fees to help drivers earn more.
Whether you need a taxi alternative for everyday travel or want to earn as a driver, inDrive delivers transparency, flexibility, and control in every trip.See more
