I am writing to express my deep dissatisfaction with the recent experience I had with the InDrive app. As a regular user of your services, I have always appreciated the convenience your app provides. However, my latest encounter has left me disappointed and concerned.Yesterday, I booked a cab through the InDrive app to travel from Mohali Tower to the Balongi main Gurudwara. Unfortunately, the ride turned out to be far from satisfactory, and I feel compelled to share my experience.Upon entering the cab, the driver informed me of an additional charge, citing it was applicable due to it being a Sunday. While I understand that there might be extra charges on certain days, the lack of transparency and prior notification was highly inconvenient, especially considering the urgency of my travel.Adding to the distress, I was traveling with my pregnant wife. Despite explaining our situation multiple times, the driver insisted on the extra payment and did not empathize with our predicament. This lack of understanding and the driver's unwillingness to accommodate our situation was disheartening.To make matters worse, when I refused to pay the additional amount and requested to continue the ride as booked, the driver suggested we leave the cab midway. This left my pregnant wife and me stranded on the way to our destination, creating unnecessary stress and discomfort.As a loyal user, I believe in the reliability and integrity of the InDrive service. However, this incident has raised concerns about the transparency of your pricing policies and the conduct of your drivers.I urge you to investigate this matter promptly and take appropriate actions to ensure that such incidents do not reoccur. Customers should be informed in advance about any additional charges, and drivers should be trained to handle situations with empathy, especially when passengers are in vulnerable situations.I appreciate your prompt attention to this matter and hope for a swift resolution.Sincerely,Ashish soni9355935574Driver Name: SanjayCar: Maruti Suzuki Ritz whiteCar Number: HR56B7009Contact Number: 9803635300
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inDrive (formerly inDriver) is a global ride-hailing and ride-sharing platform with over 400 million app downloads, operating in 1,065 cities across 48 countries.
We offer a modern, flexible alternative to traditional taxi services, connecting passengers and drivers directly through a marketplace model. Unlike standard taxi apps, inDrive allows passengers to suggest their own fare, choose drivers based on ratings, car model, arrival time and trip history, and view full driver details before confirming a ride.
inDrive provides fair and competitive pricing with no hidden taxi surcharges caused by traffic or weather conditions. Safety features include verified driver profiles with name, car model and license plate, real-time ride tracking, “Share Your Ride” functionality, and 24/7 in-app support.
Passengers can also add custom ride preferences such as traveling with a pet, carrying luggage, or needing extra space — all visible to drivers before accepting the trip.
For drivers, inDrive is a flexible alternative to traditional taxi work, offering more control and earning opportunities. Drivers can view trip details and passenger destinations in advance, choose which rides to accept, and suggest their own price or decline requests without penalties. The platform also maintains low service fees to help drivers earn more.
Whether you need a taxi alternative for everyday travel or want to earn as a driver, inDrive delivers transparency, flexibility, and control in every trip.See more
