On 28.6.2024, I booked one inDrive cab for one trip from our home (Seal Lane, Kolkata) to RG Stone Hospital (Dhakuria, Kolkata). One Mr Chandan kr with his Swift car # WB04G7401 arrived the pickup point at 10.45 AM. Our first impression with the driver was that the he was unmindful and drunken. While my wife (aged 65 years) was about to get up in the car (one leg on the road, another inside the cab; door fully open), the driver rolled the car at high pick up speed. My wife was pushed out of the car and fell down on the road. Instantly, we all there shouted and the car stopped just two inches before her leg. She was crying with unbearable pain in her leg and unable to raise her body. My neighbours held her up and brought to our apartment. Her leg was found injured with several cuts and swelling. Very soon the whole right leg was attacked with hematoma and infection. While we were busy with my wife, the driver fled taking his car. We called a physician for her primary treatment. Later took her to Manipal Hospital Salt Lake, where her ankle was found fractured.I lodged a complaint before inDrive customer care service. I demanded a punitive action against the errant driver and financial compensation for the medical treatment of my wife. Over phone they committed all kinds of help. But, when I demanded explicit reply through emails, they repeatedly avoided me and discontinued conversation with me.
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inDrive (formerly inDriver) is a global ride-hailing and ride-sharing platform with over 400 million app downloads, operating in 1,065 cities across 48 countries.
We offer a modern, flexible alternative to traditional taxi services, connecting passengers and drivers directly through a marketplace model. Unlike standard taxi apps, inDrive allows passengers to suggest their own fare, choose drivers based on ratings, car model, arrival time and trip history, and view full driver details before confirming a ride.
inDrive provides fair and competitive pricing with no hidden taxi surcharges caused by traffic or weather conditions. Safety features include verified driver profiles with name, car model and license plate, real-time ride tracking, “Share Your Ride” functionality, and 24/7 in-app support.
Passengers can also add custom ride preferences such as traveling with a pet, carrying luggage, or needing extra space — all visible to drivers before accepting the trip.
For drivers, inDrive is a flexible alternative to traditional taxi work, offering more control and earning opportunities. Drivers can view trip details and passenger destinations in advance, choose which rides to accept, and suggest their own price or decline requests without penalties. The platform also maintains low service fees to help drivers earn more.
Whether you need a taxi alternative for everyday travel or want to earn as a driver, inDrive delivers transparency, flexibility, and control in every trip.See more
