Complaint Regarding Unfair Pricing Practices on InDriveDear InDrive Team,I am writing to express my frustration and disappointment with your pricing practices, specifically during special events. Today, on Bhai Tikan (Nepal), I noticed that fares were significantly increased, a pattern that was also apparent during the SAFF games. During these times, your app imposes a minimum fare of 600 Rs, preventing customers from booking rides at a reasonable price.I was forced to pay over 200% of the usual fare for a short 10-minute drive, which is simply unacceptable. Even the drivers I spoke to expressed their dissatisfaction with this policy, stating that they are losing customers due to these inflated charges. They also mentioned the inconvenience of having to explain and defend these high prices to their riders.Due to this negative experience, both my friend and I have decided to uninstall the InDrive app, and we urge others to consider doing the same. We hope that InDrive reconsiders this approach to pricing, as it is clearly damaging your relationship with customers and harming drivers as well.
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inDrive (formerly inDriver) is a global ride-hailing and ride-sharing platform with over 400 million app downloads, operating in 1,065 cities across 48 countries.
We offer a modern, flexible alternative to traditional taxi services, connecting passengers and drivers directly through a marketplace model. Unlike standard taxi apps, inDrive allows passengers to suggest their own fare, choose drivers based on ratings, car model, arrival time and trip history, and view full driver details before confirming a ride.
inDrive provides fair and competitive pricing with no hidden taxi surcharges caused by traffic or weather conditions. Safety features include verified driver profiles with name, car model and license plate, real-time ride tracking, “Share Your Ride” functionality, and 24/7 in-app support.
Passengers can also add custom ride preferences such as traveling with a pet, carrying luggage, or needing extra space — all visible to drivers before accepting the trip.
For drivers, inDrive is a flexible alternative to traditional taxi work, offering more control and earning opportunities. Drivers can view trip details and passenger destinations in advance, choose which rides to accept, and suggest their own price or decline requests without penalties. The platform also maintains low service fees to help drivers earn more.
Whether you need a taxi alternative for everyday travel or want to earn as a driver, inDrive delivers transparency, flexibility, and control in every trip.See more
