Unjust Device Ban Without Explanation – No Transparency from SupportI have been a loyal user of inDrive and have always followed their terms and conditions. However, I was shocked to find that not only was my account banned, but my entire device was blocked from using the app – without any clear reason or explanation.I reached out to their support team multiple times, only to receive the same automated message saying the ban was permanent and couldn’t be lifted "for security reasons." No details, no warnings, and no chance to understand what I allegedly did wrong.This kind of treatment shows a lack of transparency and accountability, and it’s extremely disappointing for a global company to treat users this way. I asked for evidence or a specific reason and received nothing.If you're considering using inDrive, be aware that your device could be banned at any time, even if you didn’t break any rules – and you won’t be told why.I hope inDrive improves its customer service and offers real support instead of copy-paste responses.
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inDrive (formerly inDriver) is a global ride-hailing and ride-sharing platform with over 400 million app downloads, operating in 1,065 cities across 48 countries.
We offer a modern, flexible alternative to traditional taxi services, connecting passengers and drivers directly through a marketplace model. Unlike standard taxi apps, inDrive allows passengers to suggest their own fare, choose drivers based on ratings, car model, arrival time and trip history, and view full driver details before confirming a ride.
inDrive provides fair and competitive pricing with no hidden taxi surcharges caused by traffic or weather conditions. Safety features include verified driver profiles with name, car model and license plate, real-time ride tracking, “Share Your Ride” functionality, and 24/7 in-app support.
Passengers can also add custom ride preferences such as traveling with a pet, carrying luggage, or needing extra space — all visible to drivers before accepting the trip.
For drivers, inDrive is a flexible alternative to traditional taxi work, offering more control and earning opportunities. Drivers can view trip details and passenger destinations in advance, choose which rides to accept, and suggest their own price or decline requests without penalties. The platform also maintains low service fees to help drivers earn more.
Whether you need a taxi alternative for everyday travel or want to earn as a driver, inDrive delivers transparency, flexibility, and control in every trip.See more
