Driver Stole My Package & Indrive Support is UnresponsiveI am extremely disappointed with my recent experience using Indrive. On March 9, 2025, I booked a ride to transport a premium vape kit worth R480 for my business. The assigned driver, Unathi (White Ford Fiesta, Reg: CF264109), did not complete the trip properly. Instead, he drove around aimlessly for 64 minutes, refused to answer my calls, and ended the trip at the wrong location—taking my package with him.I immediately contacted Indrive support, expecting swift action. However, their response has been slow and unhelpful, with no clear resolution offered. This is not just unprofessional but outright theft, and the lack of accountability from Indrive is unacceptable.I am demanding the following:1️⃣ A full refund of my stolen package (R480) and trip fare (R50).2️⃣ Immediate action against the driver, including an investigation and permanent ban from the platform.3️⃣ A proper response from Indrive regarding this case, with a commitment to prevent similar incidents.As a loyal Indrive customer with nearly 100 trips, I expected better service. If this is not resolved soon, I will be left with no choice but to escalate this issue legally and publicly.I urge Indrive to take responsibility and ensure consumer protection on their platform. Customers should feel safe and secure when using their services, not be scammed by drivers with no accountability.Looking forward to an immediate resolution.#Indrive #ConsumerRights #ScamAlert #RideHailing #PoorService #Accountability
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inDrive (formerly inDriver) is a global ride-hailing and ride-sharing platform with over 400 million app downloads, operating in 1,065 cities across 48 countries.
We offer a modern, flexible alternative to traditional taxi services, connecting passengers and drivers directly through a marketplace model. Unlike standard taxi apps, inDrive allows passengers to suggest their own fare, choose drivers based on ratings, car model, arrival time and trip history, and view full driver details before confirming a ride.
inDrive provides fair and competitive pricing with no hidden taxi surcharges caused by traffic or weather conditions. Safety features include verified driver profiles with name, car model and license plate, real-time ride tracking, “Share Your Ride” functionality, and 24/7 in-app support.
Passengers can also add custom ride preferences such as traveling with a pet, carrying luggage, or needing extra space — all visible to drivers before accepting the trip.
For drivers, inDrive is a flexible alternative to traditional taxi work, offering more control and earning opportunities. Drivers can view trip details and passenger destinations in advance, choose which rides to accept, and suggest their own price or decline requests without penalties. The platform also maintains low service fees to help drivers earn more.
Whether you need a taxi alternative for everyday travel or want to earn as a driver, inDrive delivers transparency, flexibility, and control in every trip.See more
