I want to share my terrible experience with an InDrive driver who completely scammed me.The app showed that the driver would reach my location in 5 minutes, but he actually arrived after 45 minutes. During that time, I kept calling him again and again. He kept saying that he was new to the area and didn’t know how to follow the map. I decided to be patient, thinking maybe he was genuinely new and confused.But when he finally came, he took the money from me and then cancelled the ride right after that! This was a total fraud because the ride disappeared from the app, and there was no proof left that I had paid him.According to the map, the delivery should have taken 15–20 minutes, but the driver took almost 5 hours to reach. Even after that, he lied multiple times — when I called him after 4 hours, he said he was “on the way,” but clearly, he was not. Later, I found out he even took money from the receiver too, meaning he scammed both sides.I immediately contacted InDrive support, but there was no proper or helpful response. When I tried again, they only gave me the driver’s number after a long wait. When I called him, he kept making excuses and then started cutting my calls.This entire experience was extremely stressful. I had an urgent parcel that needed to be delivered on time, and because of this driver’s fraud, I faced unnecessary delay and loss.I am very disappointed with InDrive. There seems to be no strict verification or action against such drivers. I trusted this platform, but after this incident, I completely lost confidence in their service.I request the InDrive team to take strict action against that driver immediately and improve their customer support system. If they fail to do so, I will make sure to report this fraud case on every platform possible so others don’t face the same issue.Until something is done, I will never use InDrive again and I strongly advise everyone to be careful when booking through this app.
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inDrive (formerly inDriver) is a global ride-hailing and ride-sharing platform with over 400 million app downloads, operating in 1,065 cities across 48 countries.
We offer a modern, flexible alternative to traditional taxi services, connecting passengers and drivers directly through a marketplace model. Unlike standard taxi apps, inDrive allows passengers to suggest their own fare, choose drivers based on ratings, car model, arrival time and trip history, and view full driver details before confirming a ride.
inDrive provides fair and competitive pricing with no hidden taxi surcharges caused by traffic or weather conditions. Safety features include verified driver profiles with name, car model and license plate, real-time ride tracking, “Share Your Ride” functionality, and 24/7 in-app support.
Passengers can also add custom ride preferences such as traveling with a pet, carrying luggage, or needing extra space — all visible to drivers before accepting the trip.
For drivers, inDrive is a flexible alternative to traditional taxi work, offering more control and earning opportunities. Drivers can view trip details and passenger destinations in advance, choose which rides to accept, and suggest their own price or decline requests without penalties. The platform also maintains low service fees to help drivers earn more.
Whether you need a taxi alternative for everyday travel or want to earn as a driver, inDrive delivers transparency, flexibility, and control in every trip.See more
