I had a very bad experience with InDrive support.I lost my phone in the driver’s car during a trip in Casablanca (25 September 2025, 8:40 AM, Peugeot 208 white, plate starting with A-6, price 36 MAD).I provided all the details (date, time, price, route, vehicle, phone number linked to my account) and explained clearly that my problem is about a lost phone, not my account.Unfortunately, the support team did not help me at all. Instead, they just closed the case quickly and asked me to leave feedback, without solving my issue.This is very disappointing and shows a lack of responsibility. I expected real assistance to contact the driver and recover my phone.
Claim your business profile now and gain access to all features and respond to customer reviews.
inDrive (formerly inDriver) is a global ride-hailing and ride-sharing platform with over 400 million app downloads, operating in 1,065 cities across 48 countries.
We offer a modern, flexible alternative to traditional taxi services, connecting passengers and drivers directly through a marketplace model. Unlike standard taxi apps, inDrive allows passengers to suggest their own fare, choose drivers based on ratings, car model, arrival time and trip history, and view full driver details before confirming a ride.
inDrive provides fair and competitive pricing with no hidden taxi surcharges caused by traffic or weather conditions. Safety features include verified driver profiles with name, car model and license plate, real-time ride tracking, “Share Your Ride” functionality, and 24/7 in-app support.
Passengers can also add custom ride preferences such as traveling with a pet, carrying luggage, or needing extra space — all visible to drivers before accepting the trip.
For drivers, inDrive is a flexible alternative to traditional taxi work, offering more control and earning opportunities. Drivers can view trip details and passenger destinations in advance, choose which rides to accept, and suggest their own price or decline requests without penalties. The platform also maintains low service fees to help drivers earn more.
Whether you need a taxi alternative for everyday travel or want to earn as a driver, inDrive delivers transparency, flexibility, and control in every trip.See more
