I purchased the kids board shorts and received the board shorts with a very noticeable manufacturing fault - the 6cmx2cm (approx) company logo was sewn upside down on the pocket. Upon contact, I was offered either a 20% refund off the purchase price or 20% off my next order. This would have equated to a couple dollars (item purchased on sale). I was told to use the 20% refund to pay for a seamstress to remove and resew the label. This would mean that we would be out of pocket a considerable amount, regardless of which option we chose. A request for an equivalent replacement was refused with the comment “sorry!” After a few back and forth emails I was provided with 50% refund off purchase price as a “goodwill gesture”. We are now stuck with swimmers my son refuses to wear (due to embarrassment) and will be out of pocket as we now have to purchase new board shorts elsewhere.
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Swimwear, Activewear and Leisurewear. At Infamous Swim, we embrace body positivity. We want you to love the skin you are in and enjoy the moment.
