My experience was incredibly frustrating. I received the wrong item entirely (I ordered a high-quality jacket but got a cheap, fuzzy hoodie). When I contacted customer support, they offered a minimal refund instead of resolving the issue. After several attempts to get the correct item and a return label, they suggested inadequate refunds. Eventually, they stopped responding altogether. I disputed the charge with my credit card company, and they quickly credited my account, indicating this is a known issue with the seller. In short, avoid them at all costs.
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