I was charged £39 by this service without my consent. I did not authorize any subscription or receive goods or services to warrant this charge. My attempts to contact customer support yielded no useful assistance—just generic responses and delays. There has been no refund or clear explanation for the charge. This is unacceptable. Charging customers without permission is very poor practice. If not resolved quickly, I will escalate the matter with my card provider and seek advice from consumer protection agencies. I request a full refund of £39 immediately and a public response with a reference number for transparency.
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