I used this for years until last year when I had my first problem and had to call customer service for help and got two back to back ghetto girls with terrible attitudes and got no help at all. This year I had to go to a professional for help with my taxes and somehow lost last years return so I needed to login and get it but it's impossible. I have a new phone and the password wasn't saved on my computer either. I have tried over and over to use the alternate login process and no matter how many times the code gets sent to my new phone number it just says "hmm, that didn't work" and that's it, nothing works. I go to their website so I can contact them for help and they literally don't have a single option to contact them so I am locked out forever. Unprofessional garbage, after years of using this site I will never use it again and apparently won't be using my tax info from last year either.
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