I pray that this company goes out of business so that more consumers like me don't have their time and/or money wasted. TurboTax is so incompetent that they don't know what a Schedule C is or how to report foreign income. Simply unbelievable. They couldn't do my taxes last night and after being on hold for 46 minutes, I told the guy that he either had to find somebody who could file the return or I would have to hire somebody else. I received an email from Turbo Tax today saying, "You decided that now is not the time to file your taxes so we're closing your file." NO! I didn't decide NOT to file, TURBO TAX DIDN'T KNOW HOW TO FILE!!!I got hold of H&R Block and they knew what was going on and filed my taxes FOR LESS MONEY than TurboTax wanted. That beats all. TurboTax can't file a return but they want a small fortune to attempt to do so, I guess.But let me make this crystal clear: Money is not the issue. Incompetence is. The person manning the Help Desk at Turbo Tax didn't know the basics and COULDN'T FIND ANYBODY who knew the basics. So they turned my business away. Then it gets worse. I contacted Turbo Tax via chat this morning to report this and the customer service person there didn't care. She flat out said, "have a nice day" and disconnected the chat. So I phoned TurboTax and spoke to somebody in person and at least that person listened. I have some back taxes which need to be filed and I have future taxes coming up and all of this is thousands of dollars in fees that Turbo Tax sent sailing out the door because they don't have anybody at their Help Desk or anywhere in the company that knows the basics of tax filing. Other Income, Foreign Income, Donations, all kinds of things are very common but not to TurboTax. They are the epitome of what incompetence is. And the arrogant "screw you" attitude on top of it is the cherry on the sundae. This is a horrible company to try to do business with. I hope they go out of business.
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