Turbo Tax software glitch dropped all my 2018 payroll info and submitted it to IRS anyway. Last year I get hit with an IRS $8K fee + fine. I have tried for nearly 2 months to get help but no one follows through on emails. Speaking to a specialist is impossible so I’m just plain out of luck. Stay clear of Turbo—they are TERRIBLE!!!Follow up to my review:I finally heard from turbo. I stressed again that the issue was not worth the computation but with a software glitch and they reply with this:“According to the terms of our guarantee, Intuit does not pay any additional tax you may owe. Your claim amount is, therefore, $1966.00, based on the Penalties and Interest total on the notice”No mention at all about the real issue!If they refund me all my money, I will update this review.
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