I've been using this respect to company TurboTax online to do my taxes for the last 10 used these are trying to get me to upgrade but I declined I used to pay out-of-pocket I haven't used the resource to have the deduction taken out of my refund this year I decided to upgrade because I needed to go ahead and file in order to get my second stimulus check and I upgraded to the deluxe edition for $40 upon asking for my 24/7 representative customer support to talk to in regards to questions I was told it would take 45 minutes for the call to replace to me and after work for waiting for 50 minutes I reach back out to them online to find out they're having phone issues now you took my money for the upgraded service and to do my taxes but yet you're not giving me those Services which is false representation I would not use them next year I won't use them and I would question anybody that wants to go out to them try another service they seem to be lacking and what they're actually trying to offer
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