Customer support is HORRIBLE. I log into my account and it welcomes me back for a fifth year and presents me with a summary of last year's info. So you'd think I'm in the right account, right? I'm trying to download last year's return before I begin this year. Their instructions (through "help" and automated phone support) tell me to select "Documents" in the left column. It doesn't exist in my back office. But they won't let me talk to a human being to resolve the technical support issue. Their online automated support keeps telling me it "can't find my account" and so can't refer me to a human. Great way to lose a customer!UPDATE: Want to know what's REALLY funny? The instructions they kept giving me (automated online and by phone) were WRONG! I just found the downloads in my current account. So their customer support is REALLY screwed up. They want you to pay the extra $80 to have a live connection rather than provide live support even for technical problems that are theirs, not the end users.
Claim your business profile now and gain access to all features and respond to customer reviews.
