Their marketing claims 100% accuracy guaranteed. Not the case. I filed my federal taxes with Turbo Tax and got a letter from the IRS 4 months later saying my return was missing documents. I had to print and mail more forms, costing me gas, printing, and postage, not to mention the risk of COVID exposure due to these errands as well as the extended delay in receiving my much needed tax return. No customer service email is available to address the issue and I cannot get through to anyone by the phone number on the website. I want a full refund and compensation for the additional time and costs that were endured. Will definitely never use again.
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