Customer support is no help. I called as I could not reset my password as my cell# was changed. I tried the longer way of getting in and it said it did not recognize me as primary name on file??? Hello I have been doing my taxes online for 3 years now. Anyhow I called and spoke with agent who said she put in request to update my number to get the code. My number has not been updated. The worse is she said oh please rate this call once you get your ticket number. I did and then a few hours later I got an email saying my ticket issue was resolved which it is not. I tried calling a few days ago and this annoying robot voice asks you questions when you want to talk to someone live. Once I got to a live person it rang, silence and then line went dead.
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