info1.turbotax.com

1.4
1.4 Based on 141 reviews

...

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Sydney P.
THIS YEAR'S VERSION HAS A GLITCH

THIS YEAR'S VERSION HAS A GLITCH. Up until this year, I really enjoyed TurboTax, and found it easy to use. This year my federal and state tax returns were rejected for an "AGI" or "PIN" issue. It is not the AGI. I checked. It must be a glitch or something. I don't know for sure because there is no way to talk to a human. Their Bot is infuriating. I am in Ethiopia for work, apparently they can't call me here. I can't call them. I can't contact a person through the chat, just the useless Bot. I can't find any sort of email to get assistance. Save yourself a headache. Just pay H&R block. That's what I'm going to do next year.

1
Date of experience: Feb 20, 2021

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