I tried to use TurboTax for the first time (Premier Online). I found that it hid too much information and I couldn't validate what it was doing or going to send to the federal government. It is geared to using as a linear wizard and user willing to trust it implicitly. I therefore decided to delete all information and my account so that Intuit no longer has my PII.They make deleting an account very difficult. You have to read all kinds of articles, ultimately make a phone call to Support, stay on the phone for 30 minutes while they ask for more identity information, and then wait for them to send you a form to fill out which includes having to upload highly personal documents such as driver’s license or passport. That is the last thing I want to do when I am trying to get all my PII and data expunged from their cloud servers! I want to complain about this, but the only way to do that is to call back to Support! Very frustrating! And you know what they are doing: trying to keep that data for some faint hope of customer retention, and for its potential future value to their business.
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