Today would have been my 6th year using their services. But they chose to end it. There was insistence on using the app because apparently you could take a picture of your forms rather than having to type all the information in, so I installed the app. The only form I have for any income for 2020 is an SSA-1099, and contrary to their help page, there's no way to input that. When I use the app help function to find out how to input it, it says to tap the button bellow. Button doesn't work. I asked why the button doesn't work, it suggested reinstalling the app I just installed not even 3 minutes prior. It also asked if I earned any digital income, but never asks how I got it or how much. So I tried using the website. Won't let you there, either. I tried calling the customer service number and it won't let you connect to a "specialist" without knowing why you are calling, but when it finds out why, it won't connect you to a "specialist" and insists you either get the same incorrect information emailed or texted to you, otherwise it hangs up. So I tried calling the number for their direct deposit card I have and found out I have a negative ballance. Now I have two questions. However, they keep putting me on hold to speak to a representative, then hanging up while I'm on hold, before I ever get connected to a representative. And here I am after three hours of not being able to file my tax return because they won't let me input the SSA-1099.I will not be using TurboTax or any other Intuit services again.
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