I have used TurboTax for > 10 yrs and each year it has become more complicated and less intuitive (so much for being owned by intuit). After spending hours on attempting a go around for sale of a second home, I relented and waited on-line for 62 mins to talk to a live person. After walking through a number of different steps, it was obvious that the software does not allow you to file a 1099S (despite numerous help boxes telling how to do it). Clearly a software issue that their tech and myself were unable to solve. I was then transferred to a CPA and not surprisingly, the phone was disconnected after 15 additional minutes. And again, to no great surprise, there was no call back, even though Turbo Tax requested all this info before I was allowed to talk to a live person. It reminded me of the Wizard of Oz, once Dorothy got inside the castle, the Wizard couldn't help her. Unless your taxes are extremely simple, you are best to avoid Turbo Tax. They aren't even close to the original company. I will try H&R Block next. Fingers crossed.
Claim your business profile now and gain access to all features and respond to customer reviews.
