I filed my taxes months ago and figured everything for be fine. I was told returns in my account in 14 days, that turned into 21 days, turned into over a month before my money was not direct deposited into, a thing I paid nearly $200 after I basic filed everything then at the last screen was forced to after they greyed out the free filing option right at the end, a move that should be illegal, but instead given to some other company, TPG, that then claimed they sent it to my bank but the deposit was rejected, a thing my bank has no record of, and that they sent it as a cashier's check. When I notified Turbo tax they basically told me it wasn't their problem, though of course in a very round about way. TPG basically is unreachable, and after a month of waiting for this magical cashier's check that disappeared into the void, I think it was never sent, I'm told my only option is to either have then resend the check that I still think never happened, or let them send my return back to the IRS and they won't tell me how to claim my money at that point. Four calls to Turbotax throughout this whole thing and well, they not only aren't helpful, but tell me I have to jump through hoops to request a refund on the so called "Deluxe" service I paid for. How very "Deluxe" waiting months to not get my money and get told repeatedly every one of their screw ups is my problem to laboriously fix. I will never use them again and will post this review every place I can which funny enough, their own website has reviews, but no wait for users to leave a review.... Mmm, how very misleadingly shady...
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