I have been using Turbo Tax the last three years with no issues, so normally I would be giving them a higher rating. This one star review is specific to the beyond horrible customer service agent I spoke with this morning by the name of John G!I called this morning to confirm that Turbo Tax had the correct direct deposit information, since IRS states they do not have my bank information. He was beyond rude stating that I need to call IRS or Intuit card services. When I asked the simple question of why I would need to contact card services. Since I pay turbo tax and provide them with my direct deposit information when filing my tax return. He then in the rudest tone I have ever heard from a customer service agent stated “if you don’t want to call customer service then don’t.” This still did not answer my question and for what I pay to file taxes with turbo tax getting basic information shouldn’t be a problem. He had no interest in my issue or anything I had to say, which is very sad since he earns his paycheck by taking customer calls. I understand times are tough and stressful right now for everyone. However it’s shocking that he is not great full for the job security of customers calling in. A lot of people are out of work, and would jump at the chance to be at work earning wages. His disrespectful tone and comments were a very bad representation of Turbo Tax. As a customer service agent you are paid to take care of customers. Not verbally abuse them and ignore their basic questions.Note to turbo tax: This is the one bad apple that could destroy the whole bunch. With John G’s tone and demeanor he is going to end up costing you money and customers. Guaranteed their are lots of qualified individuals who would do the job a lot better and take pride in their work.At the end of the call I asked for his first name, this is so I could have a record of who I spoke with in case I had to call back. He went silent and then hung up on me. Usually when someone is confident in the information they are providing, they having no issue providing their first name.The biggest shock to me is when I called back to get my original question answered. I was advised that John G had notated my account that the call had dropped. That is a 100% falsification of company records. I have never in my life had a call drop as soon as I ask a employee for their name. In most call centers this is a serious offense that leads to termination. If I had to speak with John G again I would no longer use turbo tax due to the horrible treatment. It’s already bad enough they add extra fees and constantly trying to sell additional service during the entire process of filing a tax return.
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